What is fibre connectivity?
Fibre connectivity is the process of using high-speed network cables made up of strands of glass fibres to connect devices to the internet. Fibre is the fastest and most reliable internet connection for modern businesses.

What is an Internet Service Provider (ISP)?
An Internet Service Provider (ISP) is a company that provides internet connections and services to individuals and organisations utilising a physical fibre network infrastructure. ISPs make it possible for business owners to connect to the internet to conduct business, operate VOIP systems and POS systems, CCTV surveillance, access virtual servers, and operate devices, business tools and other technologies that require a reliable, high-speed internet connection.

Can my business use any Internet Service Provider (ISP)?
Yes. Open Fibre offers tenants an array of trusted, leading Internet Service Providers (ISPs) to choose from.

What is Open Access?
Open Access typically means that access to the fibre network is given to multiple service providers and wholesale services on one physical network infrastructure. This way ISPs can reach subscribers/customers without needing to install a fibre access network themselves.

What internet speed does my business require?
Kindly contact an Open Fibre consultant for a better understanding of what internet speed your business requires by clicking here.

What should I do if my company is moving to new premises?
Will I need to cancel my service?
Depending on the new location, Open Fibre will do a feasibility search for you and may be able to migrate your service over to the new premises.

How does backup fibre or redundancy/failover work?
Backup or redundancy/failover services means having more than one fibre network connection to your business. If one connection goes offline, the other connection takes over until the primary connection is back online. This way, business continues uninterrupted with zero downtime.

How long does it take to get connected to the Open Fibre network?
Open Fibre can connect a business in under 5 days in a live building.

What can Open Fibre offer to enterprise tenants?
Open Fibre is partnered with SA’s biggest enterprise Internet Service Providers (ISP’s). This allows enterprise tenants to move onto the Open Fibre
Network whilst continuing to utilise their ‘Head Office approved’ Internet Service Provider (ISP). Enterprise tenants deserve enterprise-grade internet connectivity.

Does Open Fibre offer flexible or monthly contracts?
Open Fibre operates with several Internet Service Providers (ISPs) which offer monthly, annual and long-term contracts.

What if my business is already connected to fibre?
Open Fibre believes in providing tenants with choice and an alternative primary or backup fibre solution that may be faster, more affordable and more reliable than the connectivity that they are currently experiencing.

Where can I find out more information about Open Fibre?
Please visit the link: Open Fibre – Fibre Internet for Business and Landlords.